Key ResponsibilitiesClient Relationship Management

- Build and maintain strong relationships with assigned clients.
- Understand client preferences, expectations, and partner requirements.
- Provide personalized matchmaking assistance and recommendations.
- Conduct regular follow-ups with clients regarding profile activity and match responses.
- Ensure a high level of customer satisfaction through timely and professional service.
- Address client concerns, objections, and escalations effectively.

Service Delivery

- Guide clients on profile enhancement and effective usage of matrimony services.
- Coordinate introductions and facilitate communication between prospective matches.
- Monitor client engagement and proactively suggest suitable profiles.
- Maintain accurate records of client interactions in the CRM system.
- Ensure service commitments and quality standards are consistently met.

Sales & Revenue Generation

- Achieve monthly, quarterly, and annual revenue targets.
- Drive membership renewals, upgrades, and premium service sales.
- Identify cross-selling and upselling opportunities.
- Convert leads and inquiries into paid memberships.
- Maintain target achievement while ensuring a positive customer experience.

Performance & Reporting

- Track daily activities, conversions, and client interactions.
- Prepare and submit performance reports to management.
- Maintain data accuracy and compliance with company policies.
- Contribute to team goals and participate in performance review meetings.

Key Performance Indicators (KPIs)





- Revenue target achievement.
- Membership renewal and upgrade conversion rate.
- Customer satisfaction score.
- Client retention rate.
- Number of successful profile engagements/interactions.
- Follow-up and service quality adherence.

Required Qualifications

- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- 1-5 years of experience in relationship management, customer service, sales, or matrimony industry.
- Experience in handling sales targets and customer portfolios is preferred.

Required Skills :

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales and negotiation skills.
- Ability to build trust and long-term client relationships.
- Target-driven and result-oriented mindset.
- Valuable problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and MS Office.
- Ability to manage multiple clients simultaneously.

Preferred Attributes

- Experience in matrimony, matchmaking, hospitality, banking, insurance, or premium customer service industries.
- Strong empathy and understanding of customer needs.
- Ability to work in a fast-paced and target-oriented environment.

Compensation & Benefits

- Fixed salary + Attractive performance incentives.
- Monthly/quarterly target-based rewards.
- Career growth opportunities.
- Training and professional development programs.

Pay: ₹14,000.00 - ₹19,000.00 per month

Work Location: In person

📌 Relationship Officer (Kolkata)
🏢 ABP GROUP
📍 Kolkata