Karol Bagh, India

Full-time

1 - 2 yrs

Posted on: Mar 10, 2026

Skills : communication skills

customer service

customer relationship management

Job Purpose Handling all kinds of post-admission queries.

Primary Job Responsibilities

Student Support and Engagement :

- Proactively solicit student feedback to understand their needs and concerns, and capture actionable insights.
- Efficiently resolve student issues, ensuring timely and satisfactory outcomes within specified turnaround times (TATs).
- Collaborate with cross-functional teams to address student concerns, facilitating seamless issue resolution.
- Foster long-term relationships with students, providing personalized support and guidance throughout their journey.
- Maintain accurate records of student interactions to ensure a comprehensive understanding of their needs and preferences.
- Drive high student satisfaction and happiness indices, reflecting our commitment to exceptional student experiences.

Specific Knowledge & Skills

- Graduate in any discipline
- Excellent written and verbal communication
- Ability to communicate in multiple languages,



depending on the company’s customer base
- Analytical ability to evaluate customer interactions, identify trends, and provide insights for process improvements
- Emotional intelligence including self-awareness, empathy, and robust social skills to handle customer emotions and concerns
- Ability to work effectively in a team with sales, marketing, and product development departments
- Willingness for continuous learning to stay updated on products, services, and industry developments

Drishti Group

Delhi, Delhi, India

Drishti IAS is a leading coaching institute in India, founded in 1999 by Dr. Vikas Divyakirti. It specializes in preparation for the UPSC Civil Services Exam and state-level exams, offering classroom and online courses, study materials, and test series in both Hindi and English. Renowned for its expert faculty and student-focused approach, Drishti IAS is headquartered in Delhi and is known for helping thousands of aspirants achieve success in competitive exams.

📌 Student Care Associate (Karol Bagh)
🏢 Drishti IAS
📍 Karol Bagh