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Key Responsibilities : Customer Support & Troubleshooting

- Serve as the first point of contact for clients experiencing functional issues within Oracle NetSuite.
- Investigate and troubleshoot Oracle NetSuite functional issues, including financials, inventory, sales, purchasing, and reporting.
- Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution.
- Work collaboratively with technical teams to escalate and resolve complex issues.
- Communicate scope and budget for complex issues and manage to those appropriately.

System Configuration & Optimization

- Assist clients with Oracle NetSuite setup, configuration, and workflow customization.
- Provide recommendations on system optimizations and best practices to improve business processes.
- Support Current Release updates, as well as basic Integrations, ensuring mínimal disruption to client operations.

Training & Documentation

- Create and maintain end-user documentation, FAQs, and knowledge base articles.




- Conduct training sessions for clients on Oracle NetSuite features and functionality.
- Assist clients in understanding system capabilities and implementing changes effectively.

Collaboration & Continuous Improvement

- Work with consultants, developers, and business analysts to enhance system functionality.
- Stay updated on Oracle NetSuite updates, new features, and industry trends.
- Contribute to the development of internal support procedures and best practices.

Required Qualifications :

- 10+ years of experience supporting Oracle NetSuite.
- Strong understanding of Oracle NetSuite modules such as finance, supply chain, sales, and purchasing.
- Experience with system configuration, workflows, and user permissions.
- Ability to troubleshoot functional issues and provide step-by-step solutions to clients.
- Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements.
- Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple support cases.
- Receptive to feedback from team and clients.

Preferred Qualifications :

- Familiarity with Managed Application Services and cloud-based ERP support.
- Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools.
- Experienced with Advanced Revenue Recognition and/or Zone Billing
- Understanding of basic SQL formulas for use in Saved Searches.
- Oracle NetSuite certifications are a plus

📌 Mas Microsoft Oracle Netsuite-supervisor (Hyderabad)
🏢 RSM
📍 Hyderabad