Job Description: Responsible for overseeing administrative tasks and ensuring smooth operations within the organization.

- Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
- Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
- Document interactions and update systems accurately to ensure seamless follow-up.
- Collaborate with internal teams to resolve complex issues and enhance customer experience.
- Adhere to company policies, compliance standards, and service-level agreements (SLAs).
- Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
- Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.




- Document interactions and update systems accurately to ensure seamless follow-up.
- Collaborate with internal teams to resolve complex issues and enhance customer experience.
- Adhere to company policies, compliance standards, and service-level agreements (SLAs).
- Customer Satisfaction (C-SAT) score achievement.
- First Contact Resolution (FCR) rate.
- Average Handling Time (AHT) compliance.
- Quality assurance scores.
- Qualifications: Minimum: High School Diploma or equivalent (Graduate preferred).
- Prior experience in customer service or related field is an advantage.

📌 Executive (Pune)
🏢 EXL Service
📍 Pune