Social Media Enquiry Management Executive

Company : Angroos Gifts Boutique Location : Kadavanthra, Kochi

Job Type : Full-Time Salary :₹15,000 - ₹25,000 per month** + Performance Incentives

About the Role

Key ResponsibilitiesSocial Media Enquiry Management

- Respond to enquiries promptly, professionally, and courteously.
- Understand customer requirements and recommend suitable products, gift hampers, and customization options.
- Provide product suggestions and gifting ideas based on customer requirements, budget, and occasion.
- Prepare quotations and explain product details, pricing, branding options, and delivery timelines.
- Follow up with customers regularly to convert enquiries into confirmed orders.
- Coordinate with the sales, production, accounts, packing, and delivery teams to ensure smooth order execution.
- Maintain enquiry records, quotations, customer details, and follow-up schedules.

Customer Relationship Management

- Build and maintain long-term customer relationships.
- Resolve customer concerns professionally and ensure excellent customer satisfaction.
- Deliver friendly, polite, and professional customer service through chat, calls, and social media.
- Maintain quick response times across all communication channels.

Additional Responsibilities

- During festive seasons, promotional campaigns, and bulk order periods, be willing to work additional hours or weekends whenever required.




- Coordinate with different departments to ensure customer commitments are completed on time.
- Maintain professionalism, a positive attitude, and excellent communication at all times.
- Perform any additional responsibilities assigned by the management.

Requirements :

- Bachelor’s Degree or equivalent qualification.
- Excellent communication skills in English and Malayalam . Basic Hindi communication is an added advantage.
- Friendly, polite, and professional communication skills through chat, phone calls, WhatsApp, and social media.
- Strong customer service, follow-up, and problem-solving abilities.
- Ability to recommend suitable products instead of simply collecting customer requirements.
- Experience in customer support, social media management, sales, retail, or enquiry management is preferred.
- Freshers with excellent communication skills and a positive attitude are welcome to apply.

Benefits

- Performance-Based Incentives
- Growth opportunities Opportunities
- Professional Training & Skill Development
- Friendly and Professional Work Environment

How to Apply

- Updated Resume
- Current & Expected Salary
- Notice Period / Earliest Joining Date

WhatsApp : +91 (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Paid sick time
- Paid time off

Work Location: In person

📌 Social Media Enquiry Management Executive (Kochi)
🏢 Gifts Boutique
📍 Kochi