Job DescriptionPosition: Team Lead - Polki & Heritage Jewellery

Department : Heritage / Polki Function : Front Office - Retail Sales Location : Borivali Reporting To : Department Head.

About the Role

We are looking for an experienced and dynamic Team Lead - Polki & Heritage Jewellery to lead the front-office sales function of our Heritage Department.

This role requires a strong combination of people leadership, premium customer handling, sales acumen, product expertise, and floor management .

Key Responsibilities1. Sales & Business Ownership

- Take ownership of the overall sales performance of the Polki & Heritage Department .
- Drive achievement of monthly, quarterly, and annual sales targets.
- Monitor individual and team-wise sales performance and identify opportunities for improvement.
- Drive conversion, average bill value, repeat business, and customer engagement.
- Personally handle and support high-value and high-potential customers wherever required.
- Develop strategies to maximize sales of Polki, Heritage Jewellery, and Colour Stone Jewellery.
- Ensure effective utilization and movement of the department's inventory.

1. Team Leadership & People Management

- Lead, coach, motivate, and develop the sales team.
- Allocate customers and sales opportunities effectively across the team.
- Conduct regular performance reviews and provide constructive feedback.
- Identify capability gaps and work with the training team to improve product and selling skills.
- Set clear expectations regarding sales, customer service, grooming, discipline, and showroom etiquette.
- Build a high-performance yet customer-centric sales culture within the department.
- Handle team-related concerns, conflicts, attendance,



discipline, and day-to-day people matters.

- Customer Experience

- Ensure every customer receives a premium and personalized jewellery-buying experience .
- Handle HNI/VVIP customers and high-value transactions with confidence and professionalism.
- Understand customer preferences, occasions, budgets, and jewellery requirements to provide relevant recommendations.
- Support the team in handling objections, negotiations, and complex customer situations.
- Build long-term customer relationships and encourage repeat and referral business.
- Ensure adherence to the company's customer service standards and showroom protocols.

- Product Expertise

- Polki Jewellery :

- Heritage Jewellery :

- Colour Stones / Colour Stone Jewellery :

- Traditional and contemporary jewellery designs

- Jewellery craftsmanship, design elements, and finishing

- Understanding of jewellery value proposition and customer buying behaviour

1. Floor Management & Showroom Operations

- Take complete ownership of the department floor during showroom hours.
- Ensure proper deployment and grooming of the sales team.
- Monitor customer walk-ins, customer allocation, follow-ups, and conversions.
- Ensure smooth coordination with inventory, billing, operations, and other departments.




- Maintain discipline and professional standards on the sales floor.
- Ensure jewellery is handled, displayed, and presented as per company guidelines.
- Monitor daily sales activities and submit required reports/MIS.

- Clienteling & Relationship Building

- Develop and maintain strong relationships with existing and prospective customers.
- Drive clienteling activities, follow-ups, appointments, and personalized outreach.
- Identify opportunities for cross-selling and upselling.
- Encourage the team to build their own customer portfolio and generate repeat business.
- Leverage customer insights to create meaningful and personalized jewellery recommendations.

Key Skills & Competencies

- Strong jewellery retail sales expertise :

- Excellent knowledge of Polki, Heritage Jewellery & Colour Stones :

- Proven team handling and leadership skills :

- Strong premium customer/HNI handling capability

- Excellent communication and interpersonal skills

- Robust sales negotiation and closing skills

- Ability to drive targets and deliver business results

- Strong understanding of retail showroom operations

- Customer-centric approach with a strong sense of ownership

- Ability to coach and develop sales professionals

- Strong presentation, grooming, and professional etiquette

- Commercial understanding and analytical approach

Experience

- 5-10 years of relevant experience in jewellery retail , preferably in premium/luxury jewellery.
- Strong experience specifically in Polki, Heritage Jewellery, and Colour Stone Jewellery is highly desirable.

Pay: ₹70,000.00 - ₹120,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Team Leader (Borivali)
🏢 Manubhai Gems
📍 Borivali