Urgent Hiring - Chief Operating Officer (COO)

Company: NBFC

Position: Chief Operating Officer (COO)

Job Location: Sanjay Place, Agra

Salary : ₹8 - ₹10 LPA

Qualification: CA (Qualified)

Experience: Minimum 5 Years

Job Summary

Key Responsibilities

Operations Management

Oversee day-to-day business operations.

Improve operational efficiency and productivity.

Develop and implement operational policies and processes.

Strategic Execution

Execute the company's strategic plans.

Monitor progress toward organizational objectives.

Coordinate with department heads to achieve business goals.

Team Leadership

Lead, mentor, and motivate department managers.

Build a high-performance work culture.

Conduct performance evaluations and leadership development initiatives.

Financial Oversight

Monitor operational budgets and expenses.

Identify cost-saving opportunities.

Ensure efficient utilization of company resources.

Business Development Support

Support business expansion and growth initiatives.

Enhance customer satisfaction and service quality.

Build and maintain solid client and partner relationships.

Process Improvement

Analyze workflows and eliminate operational bottlenecks.

Implement automation and technology-driven solutions.

Drive continuous process improvement across departments.

Compliance & Risk Management

Ensure compliance with legal, regulatory,



and company policies.

Identify operational risks and implement mitigation strategies.

Maintain quality and operational standards.

Performance Monitoring

Define and monitor KPIs across all departments.

Prepare operational reports for senior management.

Use data-driven insights to improve business performance.

Cross-Functional Coordination

Collaborate effectively with HR, Finance, Sales, Marketing, IT, and Operations teams.

Resolve interdepartmental challenges efficiently.

Customer & Stakeholder Management

Maintain strong customer relationships.

Handle key client escalations.

Represent the company in strategic meetings and partnerships.

Required Skills : Strong Leadership & People Management

Strategic Planning & Execution

Financial & Budget Management

Project Management

Process Optimization

Problem-Solving & Decision-Making

Excellent Communication & Negotiation Skills

Data Analysis & KPI Management

Key Performance Indicators (KPIs)

Revenue Growth

Profit Margin

Operational Cost Reduction

Employee Productivity

Customer Satisfaction (CSAT/NPS)

Project Completion Rate

Employee Retention

Process Turnaround Time

Quality Compliance

Business Expansion Targets

Pay: ₹65,000.00 - ₹80,000.00 per month

Work Location: In person

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