C1 Company Overview: C1: 1 Contact, 1 Connection, 1 Choice

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Overview: Responsibilities :

- Reads and comprehends customer handling instructions in the ticketing system
- Logs into a split and/or queue to answer designated calls into the Managed Service and Support Center (MSSC)
- Creates Alert cases to track all work for customers received
- Follows up with customer contacts to ensure satisfactory completion of work
- Ensures compliance with designated contracts for managed services customers
- Manages Internal Resources & Business Partners to meet contractual SLA’s
- Dispatches Engineering resources as needed

Qualifications: Required Qualifications

- Two years of experience working in external customer facing environment for support
- One year of experience in a telecommunication environment or telecommunication organization
- Must possess excellent oral and written communication skills in English
- Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
- Highly skilled in writing with details, accuracy and consistency
- Robust analytical, interpersonal, and relationship building skills
- Must be familiar with both voice and data equipment and technologies
- Solid work ethic and personal drive to excel
- Strong sense of urgency and commitment to get the job done
- Superior negotiation, coordination, and conflict resolution skills




- Ability to adapt to change quickly and multi-task - Desired /Preferred Qualifications
- Bachelor’s degree in computer information systems, Accounting, or Business or 4 years on the job experience
- Two years working experience in the managed services industry
- Experience using an automated ticketing system
- Experience supporting Telecom/Network hardware and software
- Second Language oral and written fluency
- Understanding of quality processes including ITIL

Additional Information: Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. - EEO Statement - E-Verify : E-Verify - Right to Work : Right to Work Poster

📌 Case Analyst (Hyderabad)
🏢 C1
📍 Hyderabad