Call Center Executive - Feedback Collection Job Description (JD)

Position : Feedback Call Center Executive Department : Customer Experience / Call Center Location : [Branch/Head Office Location] Reporting To : Call Center Manager

Job Summary

The Feedback Call Center Executive is responsible for contacting clients after their consultation, treatment, or service experience to collect feedback, measure customer satisfaction, address concerns, and ensure a positive customer experience. The role involves maintaining accurate records and escalating complaints or service issues to the concerned department.

Key Responsibilities

- Call customers to collect feedback regarding services and treatments.
- Record customer feedback accurately in the CRM/system.
- Assess customer satisfaction levels and identify areas of improvement.
- Handle customer concerns professionally and empathetically.
- Escalate complaints or negative feedback to the relevant department for resolution.
- Follow up with customers regarding pending issues or resolutions.
- Maintain daily call targets and feedback collection reports.




- Ensure customer information is kept confidential.
- Share customer insights and feedback trends with management.

Required Skills :

- Excellent communication skills in English, Hindi, and local language.
- Good listening and interpersonal skills.
- Ability to handle customer complaints professionally.
- Basic computer and CRM knowledge.
- Strong documentation and reporting skills.
- Customer-centric attitude.

Qualification

- Graduate or Undergraduate.
- Minimum 1-2 years of experience in a call center, customer service, or feedback collection role preferred.

Working Hours

- As per company policy and shift requirements.

Key Performance Indicators (KPIs)

- Number of feedback calls completed daily.
- Customer satisfaction score (CSAT).
- Feedback collection rate.
- Complaint resolution follow-up rate.
- Quality and accuracy of feedback records.

Pay: ₹10,524.84 - ₹25,919.94 per month

Advantages :

- Provident Fund

Work Location: In person

📌 Feedback Call Center Executive (Hyderabad)
🏢 Life Slimming E Cosmetic
📍 Hyderabad