Key Responsibilities

1. Dealer Order Tracking & Validation

- Capture and track customer orders received from dealers.
- Verify order completeness (SKU, quantity, specifications, timelines, payment terms).
- Coordinate with Sales team for clarification or corrections.
- Maintain real-time order tracking dashboard.
- Ensure all confirmed orders are updated in ERP/CRM systems.

- Order Analysis & Production Planning Support

- Analyse incoming dealer orders and consolidate demand.
- Convert dealer demand into structured production order sheets.
- Prioritize production based on:

- Dispatch deadlines
- Stock availability
- Dealer category/territory priority
- Business targets
- Support monthly and weekly production planning discussions.

1. Production Order Placement & Monitoring

- Raise production orders in coordination with factory/production team.
- Monitor production status daily against committed timelines.
- Identify bottlenecks or delays and escalate proactively.
- Ensure production aligns with confirmed dealer commitments.

- Production Allocation to Dealers

- Allocate finished goods based on:

- Confirmed dealer orders
- Payment status / credit approval
- Territory and strategic priorities
- Maintain allocation tracker for management visibility.
- Prevent misallocation or dispatch conflicts.

1. Dispatch & Shipment Tracking

- Coordinate with logistics/dispatch team for shipment scheduling.
- Track shipment details (LR number, dispatch date, expected delivery).
- Share dispatch status updates with dealers and sales team.
- Handle dispatch-related discrepancies and follow-up until closure.





- Dealer Communication & Status Updates

- Share order-wise production & dispatch status proactively.
- Respond to dealer queries regarding order timelines.
- Maintain structured communication to improve dealer confidence and transparency.

- MIS & Reporting

Prepare and share periodic MIS including: - Order inflow vs production capacity - Pending production orders - Dispatch status report - Dealer-wise allocation summary - Order aging report - Revenue pipeline tracking (Order-to-Dispatch conversion) - Production vs Demand variance report

Ensure reports are accurate, timely, and decision-oriented.

Additional Responsibilities

A. Demand Forecasting Support

- Analyse historical order trends and seasonality.
- Support management in preparing rolling demand forecasts.
- Assist in identifying demand spikes or slowdowns in advance.

B. Inventory Coordination

- Track finished goods stock vs dealer demand.
- Flag slow-moving SKUs or potential stock shortages.
- Support stock balancing across territories.

C. Payment & Dispatch Alignment

- Coordinate with Finance to ensure dispatch against approved credit/payment status.
- Track payment-linked dispatch conditions where applicable.

D.



CRM / ERP Discipline & Data Accuracy

- Ensure all orders, production status, dispatch details are accurately updated.
- Maintain clean and reliable operational data for reporting.

E. S&OP; Meeting Coordination

- Support preparation of monthly S&OP; review decks.
- Provide structured data inputs for management decision-making.
- Track action items emerging from S&OP; reviews.

Key KPIs

- Order Processing Accuracy %
- Order-to-Dispatch Turnaround Time (TAT)
- Production Alignment Ratio (Demand vs Output)
- Pending Order Aging Reduction
- Allocation Accuracy %
- MIS Timeliness & Accuracy
- Dealer Query Resolution Time

Required Skills :

- Robust analytical ability
- High attention to detail
- Advanced proficiency in Excel / Google Sheets
- ERP / CRM familiarity preferred
- Strong coordination and follow-up capability
- Structured problem-solving mindset
- Good written and verbal communication skills

Experience & Qualification

- Graduate (Commerce / Operations / Supply Chain preferred)

- 2-5 years of experience in:

- Sales coordination

- Production planning support

- Supply chain operations

- Manufacturing or distribution environment

Experience in building materials, manufacturing, or dealer-based distribution business preferred.

Behavioral Competencies

- Ownership mindset
- Process-oriented thinking
- Proactive escalation ability
- Calm under pressure
- Cross-functional collaboration skills
- Accountability and discipline

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Sales & Operations Planning Coordinator (Manesar)
🏢 Railingo
📍 Manesar