About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

We are seeking a senior, experienced leader to own and develop our enterprise ServiceNow platform. This role is accountable for the strategy, architecture, delivery, operational health and emerging capabilities of the platform, ensuring it is secure, scalable, compliant, and aligned to enterprise technology and business objectives.

In addition to core platform ownership, this leader will play a critical role in introducing and driving adoption of ServiceNow Now Assist (AI) capabilities, with an initial focus on ITOM and ITSM use cases. The role requires robust technical credibility to responsibly enable AI-driven capabilities in a regulated environment.

Key Responsibilities

Platform Strategy & Leadership

- Define and own the enterprise ServiceNow AI Platform strategy and roadmap, aligned to business priorities, regulatory requirements, AI,



and enterprise architecture standards.
- Serve as the senior executive point of accountability for the ServiceNow practice, including platform governance, investment planning, and value realization.
- Establish and enforce platform guardrails to balance agility with stability, security, and compliance in a regulated financial services environment.
- Act as a trusted advisor to senior technology and business leaders on ServiceNow capabilities, limitations, and tradeoffs.

Architecture & Technical Oversight

- Provide hands-on architectural leadership to ensure consistent, scalable, and secure platform design across all ServiceNow modules.
- Ensure alignment with enterprise architecture principles, integration patterns, and data standards.
- Oversee platform configuration, customization, and extension decisions to minimize technical debt and support long-term maintainability.
- Drive strong data access security, role design, and segregation-of-duties controls across the platform.
- Guide decisions related to integration, data flows, CMDB quality, and platform performance.

Now Assist (AI) Strategy & Adoption

- Define and lead the enterprise approach for adopting ServiceNow Now Assist, aligned with business priorities, risk posture, and regulatory requirements.
- Identify, prioritize, and drive high-value AI use cases, with an initial focus on ITSM and ITOM, such as incident management,



event correlation, service operations efficiency, and operational insights.
- Establish governance, controls, and success metrics for AI adoption, including transparency, data usage, and model outputs.
- Drive organizational readiness, including operating model changes, training, and change management required to successfully adopt AI-enabled workflows.

Delivery & SDLC Execution

- Lead the end-to-end SDLC for ServiceNow initiatives, including intake, design, build, test, deployment, and post-implementation support.
- Leveraging Quality Clouds where appropriate, ensure delivery teams follow consistent engineering and quality practices, including documentation, testing, release management, and change control.
- Partner with product owners and stakeholders to prioritize enhancements, manage dependencies, and deliver measurable outcomes.
- Ensure alignment with organization-defined agile and project management patterns and principles.
- Oversee annual release planning and upgrade readiness, ensuring mínimal business disruption and regulatory risk.

Operational Excellence & Support

- Ensure high availability, performance, and reliability of the ServiceNow platform.
- Establish KPIs and operational metrics to measure platform health, adoption, and business value.
- Drive continuous improvement across support processes, incident/problem management, and platform operations.
- Ensure platform support models are well-defined and scalable, leveraging internal teams and strategic partners as appropriate.

Security, Risk & Compliance

- Partner closely with Information Security and Technology Risk functions to ensure the platform meets internal controls, external regulatory requirements and to ensure res

📌 Senior Director- Servicenow Platform & Practice (Gurugram)
🏢 Ameriprise India
📍 Gurugram