Location: Manali, Himachal Pradesh
Department: Front Office & Sales
Employment Type: Full-time
Industry: Hotel / Hospitality

Job Overview

We are looking for a dynamic, customer-oriented and sales-driven Front Office & Sales Executive to manage the hotel's front desk operations while actively driving room bookings and business growth.

The candidate will be responsible for handling guest relations, managing reservations, converting enquiries into confirmed bookings, coordinating with travel agents and online booking platforms, and implementing strategies to improve hotel occupancy and revenue.

The ideal candidate should have good communication skills, hospitality knowledge and a strong understanding of hotel sales and reservation management.

Key Responsibilities

1. Front Office Operations

- Manage daily front desk operations and guest interactions.
- Handle guest check-ins, check-outs and reservations.
- Respond to guest enquiries through phone calls, WhatsApp and email.
- Ensure a smooth and pleasant guest experience.
- Coordinate with housekeeping and other hotel departments.

2. Sales & Business Development

- Generate new hotel bookings and increase room occupancy.
- Convert incoming enquiries into confirmed reservations.
- Develop business relationships with travel agents, tour operators and corporate clients.
- Generate direct bookings through calls, WhatsApp and other channels.
- Follow up with potential customers and maintain a sales pipeline.
- Identify new opportunities to increase hotel revenue.

3. Online Booking & Reservation Management

- Manage hotel listings and inventory on MakeMyTrip, Goibibo, Booking.com and other OTAs.
- Monitor room availability, pricing and reservations.
- Ensure accurate room rates, descriptions and availability across platforms.




- Handle booking modifications, cancellations and customer queries.
- Encourage direct bookings to reduce dependency on third-party platforms.

4. Marketing & Revenue Growth

- Develop promotional offers, seasonal packages and special deals.
- Monitor competitor hotel pricing and market trends.
- Suggest strategies to improve occupancy during weekdays and off-season periods.
- Work towards achieving monthly booking and revenue targets.

Skills & Qualifications

- Graduate or Diploma in Hotel Management / Hospitality preferred.
- 0–2 years of experience in hotel front office, reservations or sales.
- Knowledge of hotel booking platforms and OTA management.
- Positive verbal and written communication skills.
- Strong customer service, negotiation and sales skills.
- Knowledge of hotel PMS software will be an advantage.
- Ability to work independently and achieve sales targets.

Salary & Benefits

- Salary: As per experience and suitability.
- Accommodation: As per company policy.
- Meals: As per company policy.
- Performance-based incentives on achieving sales targets.
- Opportunity for career growth.

Preferred Candidate Profile

We are looking for someone who is not limited to handling reception duties but can also actively contribute to the hotel's business growth by generating bookings, building travel agent networks, converting enquiries and increasing overall room revenue.

Interested candidates can share their updated CV with details of their previous hotel experience.

Recommended Indeed settings

- Job title: Front Office & Sales Executive
- Location: Manali, Himachal Pradesh
- Experience: 0–2 years
- Employment: Full-time
- Education: Hotel Management Diploma / Graduate preferred

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

- Food provided

Work Location: On the road

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