We are hiring customer-focused individuals for a domestic customer support process in Gurugram. The role involves assisting customers with their queries, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through inbound calls.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues professionally while maintaining service quality.
- Maintain accurate records of customer interactions.
- Follow company policies, process guidelines, and quality standards.
- Escalate complex customer concerns to the appropriate department.
- Ensure a positive customer experience through effective communication.
Key Requirements
- Graduation is mandatory.
- Freshers and experienced candidates are welcome to apply.
- Good verbal and written communication skills in English and Hindi.
- Basic computer knowledge and familiarity with customer support systems.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to handle customer queries patiently and professionally.
- Willingness to work in rotational shifts and a 6-day working schedule.
Pay: ₹23,000.00 - ₹25,000.00 per month
Perks:
- Paid time off
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)