Role and Responsibilities  Planning of Operations Strategy & Gap Analysis to Enhance Business.  Contribute towards team goals and manage the various team  Managing end to end of Process Management & Process Improvement.  Redesigning and remapping process flows to Improve efficiency in day to day operations and cost effective.  Managing Quality & Training Teams.  Manpower planning and process efficiency planning based on process requirement.  Monitored and driven compliance to legal guidelines, internal policies and quality standards.  Led cross-functional initiatives, collaborating with teams across departments to ensure seamless execution and alignment with organizational goals.  Developed and monitored key performance indicators (KPIs) to track business performance and identify areas for improvement.  Developed and implemented standard operating procedures (SOPs) to enhance operational consistency and reduce escalation.  Oversee day-to-day operations, assign weekly performance goals and ensure their completion,



and accomplish your own goals  Maintain project timelines to ensure tasks are accomplished effectively  Develop, implement, and maintain budgetary & resource allocation plans  Improve customer service experience, create engaged customers and facilitate organic growth.  Take ownership of customers issues and follow problems through to resolution.  Set a clear mission and deploy strategies focused towards that mission.  Efficiently managing the TAT protocols and guidelines. Skills & Abilities  Proven experience as a Sr. Managerial/AGM/DGM/GM role.  Experience in planning and budgeting  Ability to Handle the entire customer support team and able to deliver services as per the TAT guidelines.  Knowledge of business process and functions (finance, HR, procurement, operations etc.)  Robust analytical ability  Excellent communication skills  Outstanding organizational and leadership skills  Problem-solving and Go getter aptitude.  Client Focused.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Floor Manager (Mumbai)
🏢 My Healthmeter Services
📍 Mumbai