Customer Service Representative (CSR)

Company: Hopup
Department: Operations / Customer Experience
Location: Hopup (mohali and Zirakpur)
Employment Type: Full-Time

Job Summary

Hopup is looking for enthusiastic and customer-oriented Customer Service Representatives (CSR) who will be responsible for welcoming guests, assisting them with their queries, explaining gaming activities and ensuring a smooth and enjoyable experience throughout their visit.

Key Responsibilities

- Welcome and greet guests warmly upon arrival.
- Assist customers with ticket bookings, entry passes and gaming packages.
- Explain available games, attractions, offers and promotional activities.
- Handle customer queries, complaints and feedback professionally.
- Guide guests regarding gaming rules, safety instructions and park facilities.
- Coordinate with the operations team to ensure smooth customer service.
- Maintain accurate billing and transaction records, wherever assigned.
- Ensure a positive customer experience and maintain service standards.




- Support customer engagement and promotional activities at the centre.

Required Skills & Qualifications

- Minimum 10th pass
- Freshers and experienced candidates can apply.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-friendly attitude.
- Basic computer knowledge.
- Ability to handle customers patiently and professionally.
- Willingness to work in rotational shifts, including weekends and holidays.

What We Offer

- Competitive salary.
- PF and ESIC perks as applicable.
- Growth and learning opportunities.
- Employee engagement activities.
- Opportunity to work in the exciting gaming and entertainment industry.

IF INTERESTED WHATSAPP ON (phone hidden)

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 CSR (Customer Service Representative) (India)
🏢 HopUp India
📍 India