WE ARE HIRING! Reservation Executive – Hospitality Industry Location: wayanad, Kerala We are looking for a dedicated, customer-oriented and enthusiastic Reservation Executive to join our hospitality team. The ideal candidate should have excellent communication skills, a passion for guest service, and the ability to handle room reservations efficiently. Key Responsibilities - Handle room reservation enquiries through phone calls, WhatsApp, emails and online platforms. - Respond promptly to guest enquiries and provide accurate information about room categories, tariffs, packages and resort facilities. - Convert enquiries into confirmed bookings. - Manage reservations, modifications, cancellations and guest requests. - Coordinate with the Front Office, Housekeeping and Sales teams to ensure smooth guest experiences. - Maintain accurate reservation records and update booking details in the reservation system. - Follow up with prospective guests and maintain good customer relationships.
- Handle guest queries professionally and ensure high levels of guest satisfaction. - Assist in achieving occupancy and revenue targets. Requirements - Previous experience in hotel/resort reservations or hospitality preferred. - Excellent verbal and written communication skills. - Good knowledge of MS Office, email and WhatsApp. - Familiarity with hotel PMS, OTA platforms and online booking systems is an advantage. - Strong convincing, negotiation and customer-handling skills. - Ability to multitask and work in a team. - Positive attitude and willingness to learn. What We Offer - Market-competitive salary based on experience. - Professional and friendly working environment. - Opportunities for career growth. - Learning and development opportunities.