Job role
• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling & monitoring day-to-day activities
• Mange team performance,



regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analysing data and presentations for Weekly, Monthly Decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards. Qualifications Graduate Must have skills
• BPO Expereince
• Communication
• Convincing
• Polite and Understanding Valuable to have skills
• Excel

📌 Associate - Command Center (Gurugram)
🏢 Outscale Partners
📍 Gurugram