Job Requisition ID # 26WD101619 Position Overview This is a full-time position for an IT Infrastructure Specialist – Messaging to join the Autodesk Collaboration Team in Bengaluru. The role is part of our 24x7 support operations and requires hands-on knowledge of Exchange Online and Microsoft Teams, along with an interest in developing broader Microsoft 365 skills. The role focuses on operational support, troubleshooting, service monitoring, incident resolution, and routine administration. The successful candidate will work alongside experienced team members to maintain reliable messaging and collaboration services while continuing to develop technical expertise across Microsoft 365 technologies. Responsibilities
• Provide operational support and administration for Exchange Online and Microsoft Teams.
• Troubleshoot issues related to mail flow, mailbox access, permissions, distribution groups, transport rules, Teams policies, meetings, and user access.
• Monitor Microsoft 365 service health and respond to incidents and service requests within defined service-level agreements (SLAs).
• Perform routine administrative tasks using PowerShell and Microsoft 365 administration tools.
• Assist with incident investigations, configuration changes, service improvements, and operational activities.
• Maintain technical documentation, troubleshooting guides, and knowledge articles.
• Collaborate with senior engineers, the Service Desk, Identity, Network, and Security teams to resolve issues.
• Escalate complex or high-impact issues in accordance with established operational procedures. Minimum Qualifications
• 2–5 years of relevant Level 2 (L2) support experience with Microsoft 365 messaging and collaboration services.
• Hands-on knowledge of Exchange Online, including mail flow, mailboxes, permissions, distribution groups, and transport rules.
• Working knowledge of Microsoft Teams administration and troubleshooting.




• Basic to intermediate proficiency in PowerShell for Microsoft 365 administration and reporting.
• Understanding of Active Directory, Microsoft Entra ID, authentication, and email routing concepts.
• Familiarity with SMTP, DNS, MX, SPF, DKIM, and DMARC concepts.
• Strong troubleshooting, communication, and documentation skills.
• Willingness to work in a 24x7 rotational shift model, including on-call or after-hours support when required.
• Willingness to learn and support other Microsoft 365 technologies as required. Preferred Qualifications
• Understanding of Microsoft 365 security and compliance fundamentals.
• Exposure to SendGrid or other email delivery platforms.
• Ability to analyze technical issues using established troubleshooting procedures.
• Experience working in enterprise Microsoft 365 environments and following IT service management processes.
• Ability to work independently on defined assignments while seeking guidance for unfamiliar or complex issues.
• Strong interest in developing broader expertise across Microsoft 365 messaging and collaboration technologies. Learn More / Plus d'information About Autodesk /

À Propos
D’Autodesk Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.



We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us Bienvenue chez Autodesk Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous Salary transparency / Transparence Salariale Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive perks package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

📌 Exchange Online Operations Analyst (Bengaluru)
🏢 Autodesk
📍 Bengaluru