RCM Lead (End-to-End Revenue Cycle Management Expert) (Permanent Onsite in Gurugram
- NEW OFFICE) | EST Shift)

About the Role
We are expanding our Revenue Cycle Management leadership team We are looking for a highly experienced RCM Manager who can lead end-to-end RCM operations, drive performance, optimize collections, and build scalable, high-performing teams. If you are passionate about healthcare operations, data-driven decision making, and leading transformation not just managing tasks this role is for you.

Key Responsibilities
• Lead and manage end-to-end RCM operations, including Charge Entry, Coding, Billing, AR, Denials, and Collections.
• Initially you will be managing some client accounts as team is built for account assignment.
• Manage and mentor teams of 15–20+ FTEs, ensuring productivity, quality, and compliance
• Monitor and improve RCM KPIs such as Days in AR, First Pass Resolution, Denial Rates, Aging >90/120 Days, and Collections
• Prepare and present daily, weekly, and monthly operational & performance reports using MS Excel and dashboards
• Identify trends, gaps, and root causes; implement corrective action plans
• Drive automation, workflow optimization,



and process improvements (Lean / Six Sigma mindset preferred)
• Coordinate with clients and internal stakeholders to resolve escalations and complex AR issues
• Support capacity planning, forecasting, and team performance improvement plans Required Experience & Skills
• 10+ years of experience in US Healthcare RCM
• 3+ years in a leadership / supervisory role
• Strong knowledge of AR, Denials Management, and payer follow-ups
• Hands-on experience with Practice Management / Billing Systems for Medical & Behavioral Health providers
• Advanced MS Excel skills (reports, formulas, dashboards; macros a plus)
• Strong analytical, communication, and problem-solving abilities
• Ability to work on night shifts / US timings Education
• Graduate in any discipline (B.
Com, BBA, or related field preferred) Why Join us?
• High-impact leadership role
• Chance to build and improve systems, not just manage them
• Work with global clients and growing healthcare organizations
• Performance-driven, collaborative culture
• Career growth and leadership visibility

📌 RCM Lead (Gurugram)
🏢 Credex Healthcare
📍 Gurugram