Company Description eClerx is a productized services company that combines people, technology, and domain expertise to help clients achieve stronger business results. The company focuses on delivering high-quality technology, data analytics, and process management services across industries. Its mission is to set the standard for client service and measurable success, building long-term partnerships based on performance. With a vision to be the innovation partner of choice, eClerx invests in continuous improvement and new solutions that support clients’ evolving needs. Team members join a dynamic environment that values problem-solving, collaboration, and professional growth. Role Description The Customer Operations Associate – Voice is a full-time, on-site role based in Chandigarh. This role involves handling inbound and outbound voice interactions, addressing customer queries, resolving issues, and ensuring a positive customer experience during every contact. The associate will follow defined processes, document interactions accurately, and escalate complex cases when necessary. Daily responsibilities include meeting performance metrics, adhering to quality and compliance standards,



and collaborating with team members and supervisors to improve customer service delivery. The role may also involve cross-selling or up-selling relevant products or services and providing feedback to support process enhancements. Qualifications
• Strong Customer Support, Customer Service, and Customer Experience skills, with the ability to manage voice-based interactions professionally.
• Sales skills to identify opportunities for cross-selling and up-selling while maintaining a customer-centric approach.
• Training experience or the ability to learn processes quickly and support knowledge sharing within the team.
• Excellent verbal communication skills in English and relevant local languages, with clear diction and active listening abilities.
• Comfort working in an in office, fast-paced operations environment, with flexibility for shift work if required.
• Basic computer proficiency and ability to work with CRM or contact center tools.
• Prior experience in a voice-based customer support or contact center role is an advantage.
• Minimum educational qualification at the high school/secondary level; a diploma or bachelor’s degree is preferred.

📌 Customer Operations Associate – Voice (Chandigarh)
🏢 eClerx
📍 Chandigarh