• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments with doctors, diagnostics, or specialized clinics.
• Health Package Promotion: Educate patients on preventive healthcare options, diagnostic tests, and corporate health checkup packages to drive footfall.
• Patient Follow-ups: Conduct proactive outbound calls for post-discharge feedback, chronic care follow-ups, and reminders for upcoming consultations or vaccination schedules.
• Query Resolution: Provide accurate information regarding hospital services, doctor availability, room categories, insurance empanelment, and billing processes.
• CRM & Health Records: Update call registries and patient relationship management (CRM) software accurately while strictly adhering to data privacy and patient confidentiality policies.
• Emergency Escalation: Efficiently identify critical or urgent patient calls and route them swiftly to the emergency desk or the respective medical nursing unit. Work

Location:
In person

📌 Telecaller (Chennai)
🏢 Kauvery Hospital
📍 Chennai