? WE'RE HIRING | WALK-IN DRIVE | PUNE ? Sakon is hiring for Senior Associate – Helpdesk Are you passionate about customer service and enjoy troubleshooting technical issues? Here's an opportunity to join our Mobility Support Team and work with international customers. ?

Location:
Pune ? Work Mode: Hybrid ? Shift: Rotational shifts, including night shifts ? Walk-in Date: 21st Nov 2026 | Saturday ⏰ Walk-in Timings: 10:30 AM-4:00 PM ? Venue: Sakon, 6th Floor and Mezzanine, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 What are we looking for?
• Experience in international voice, chat or email support.
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Basic technical troubleshooting knowledge, preferably with laptops and mobile devices.
• Ability to manage customer queries and coordinate with internal teams.
• Flexibility to work rotational shifts, including nights.

Key Responsibilities
• Must have 3 years of experience in international voice process.
• Handle customer queries through calls,



chats and emails.
• Troubleshoot laptop and mobile device-related issues.
• Identify, prioritize and resolve customer requests within defined SLAs.
• Coordinate with international telecom carriers and internal teams.
• Ensure a positive customer experience through effective communication and timely resolution. Why join Sakon?
• Hybrid working model.
• Medical and life insurance.
• Learning and certification reimbursement.
• Wi-Fi and mobile reimbursement.
• Versatile holiday policy and employee well-being initiatives. ? Interested candidates can walk in directly For further details, reach out to [email protected]. Know someone who fits the role? Tag them or share this post #WalkInDrive #WalkInInterview #Sakon #Hiring #PuneJobs #PuneHiring #HelpdeskJobs #TechnicalSupport #InternationalVoiceProcess #CustomerSupport #CustomerService #ChatSupport #EmailSupport #ITSupport #RotationalShifts #NightShiftJobs #ImmediateHiring

📌 Senior Associate (India)
🏢 Sakon
📍 India