KEY RESPONSIBILITIES
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• Provide L2 support for end user computing issues including laptops, desktops, printers, peripherals, and OS
• Perform hardware troubleshooting, diagnostics, replacement coordination, and break/fix support
• Install, configure, and troubleshoot OS, applications, drivers, and system builds
• Support user onboarding/offboarding activities, including device setup, access coordination, and IT readiness
• Troubleshoot LAN/WAN connectivity issues, network cables, basics network connectivity problems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and basic user administration
• Perform password resets, account unlocks, and basic Active Directory/Azure AD user support
• Manage and resolve incidents/service requests through ITSM tools (ServiceNow, JIRA)
• Coordinate with L2/L3 teams for complex issues and ensure proper escalation with troubleshooting details
• Maintain IT asset inventory, software records, and hardware lifecycle processes
• Support endpoint management tools such as Intune , Azure Fundamentals
• Work with vendors for hardware warranty, replacement,



and service related issues
• Create and maintain technical documentation, SOPs, and Knowledge articles REQUIRED TECHNICAL SKILLS
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• 4-6 years of experience in IT Infrastructure, Hardware, Desktop Support, Application and Network Support roles
• Strong knowledge of Windows OS troubleshooting and system administration
• Valuable understanding of networking concepts: TCP/IP, DNS, DHCP, VLAN basics, VPN, Wi-Fi
• Knowledge of Microsoft 365 admin and end user support (Specifically Exchange Online)
• Experience with hardware troubleshooting
• Experience working with ITSM ticketing tools, change management
• Looking for a System administrator KEY COMPETENCIES
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• Strong customer service and communication skills
• Ability to work independently and manage priorities
• Ability to coordinate with multiple teams and vendors
• Ability to trobleshoot performance
• Peformance Management Skills Location
- Hyderabad, TG Work Mode
- On site (Work from office 5 days)

📌 System Administrator (Hyderabad)
🏢 Cherry Bekaert
📍 Hyderabad