RunLoyal
· Full-time
· Coimbatore, India Work Shift: US

Working Hours
— Mandatory

Experience:
4-6 years About RunLoyal Do you care about the businesses that care for pets every day — and want to build software that helps them operate better?Do you enjoy breaking complex systems, finding problems before customers do, and building automation that makes engineering teams faster and more confident?If your answer is yes, RunLoyal could be the place for you. RunLoyal is a fast-growing vertical SaaS technology company building modern software for the pet care industry. Boarding facilities, daycare centers, groomers, trainers and dog parks use our platform to run their businesses and give pet parents a better experience. We headquartered in Atlanta, GA. An all-in-one platform: business management, a custom branded app for every customer, staff tools, payments, communications, reporting and Scout AI. Pets make it approachable. The software is the craft. Our platform powers the day-to-day operations of pet-care businesses across boarding, daycare, grooming, training, memberships, payments, customer engagement, reporting, and facility operations. As RunLoyal continues to scale its platform, customer base, and engineering organization, we are looking for a Full Stack Engineer who wants more than a traditional development role. This is an opportunity to work on a real SaaS product, solve meaningful customer and engineering problems, and take ownership of features from idea to production. You will work closely with Product, Engineering, QA, and other teams to understand the problem behind a requirement, contribute to technical decisions, build scalable solutions, validate them thoroughly, and support what you ship. If you enjoy working in a growing product company where engineers are expected to think, build, improve, and own, this role is for you. What You'll OwnCustomer Discovery & Solution Design
• Become the customer's primary implementation contact after the Sales handoff.
• Lead structured discovery sessions with business owners and operational stakeholders.
• Understand customer workflows, services, pricing, memberships, packages, staffing, booking rules, payments, agreements, notifications, reporting, and operational requirements.
• Identify unclear, conflicting, or incomplete requirements before implementation begins.
• Translate business needs into the correct RunLoyal configuration.
• Recommend practical workflows and explain product limitations or alternatives when required.
• Escalate genuine product gaps to Product or Engineering with clear business context. Product Configuration & Data Migration
• Configure customer environments based on approved requirements.
• Set up services, pricing, memberships, packages, staff access, booking workflows, policies, payments, and related settings.
• Work with customer data from Excel, Google Sheets, CSV files, and structured exports.
• Clean, normalize, transform, and map data into required import formats.
• Identify duplicate, incomplete, malformed, or inconsistent records.
• Validate imported customer, pet, membership, package, service, and other operational data.
• Complete post-import reconciliation and escalate discrepancies before go-live. Implementation QA, Training & Go-Live
• Validate configured environments against approved customer requirements.
• Test realistic workflows covering booking, pricing, payments, memberships, staff access, services, and customer records.
• Identify configuration or data issues before they reach the customer.
• Conduct administrator and staff training.




• Explain workflows clearly to technical and non-technical users.
• Confirm readiness across configuration, data, users, payments, training, and operational processes.
• Drive customers through go-live and provide support during the initial launch period.
• Complete a structured handoff to Customer Success or Support after stabilization. Technical TroubleshootingYou do not need to be a software engineer, but you should be comfortable investigating before escalating. You will:
• Troubleshoot configuration and data issues independently.
• Use browser developer tools where helpful.
• Use SQL for data verification and investigation.
• Distinguish between configuration issues, data problems, integration behavior, product defects, and enhancement requests.
• Provide Engineering and QA with clear and reproducible issue details. Senior-Level Ownership
• Manage complex, multi-location, or high-value implementations.
• Handle multiple onboarding projects concurrently.
• Identify implementation risks early and create mitigation plans.
• Act as an escalation point for complex onboarding issues.
• Review configuration and migration work completed by junior team members.
• Coach team members on discovery, data quality, solution mapping, and customer communication.
• Help improve RunLoyal's implementation standards, templates, documentation, and processes. What We're Looking ForExperience
• 4–6 years of relevant professional experience in SaaS implementation, customer onboarding, implementation consulting, solution consulting, business analysis, technical account management, or a related customer-facing role.
• At least 2–3 years of direct ownership of US based B2B SaaS implementations or similarly complex customer projects.
• Independently managing customer onboarding via phone, customer training, and demos is a non-negotiable.
• Experience leading customers from discovery through configuration, migration, training, and go-live.
• Experience working directly with business owners, operational leaders, or senior stakeholders.
• Experience managing multiple implementation projects simultaneously. Core Requirements
• Solid customer discovery and requirements-gathering skills.
• Ability to translate business workflows into software configuration.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and a strong implementation QA mindset.
• Advanced working knowledge of Microsoft Excel or Google Sheets.
• Experience with CSV-based data cleaning, mapping, transformation, and validation.
• Strong written and verbal English communication.
• Confidence leading customer meetings independently.
• Strong organizational and project-management skills.
• Ability to identify risks, manage dependencies, and communicate blockers clearly.
• Ability to work independently with limited supervision.
• Comfortable working mandatory US business hours from Coimbatore.
• Bachelor's degree in Engineering, Information Technology, Business, Computer Applications, or a related field, or equivalent practical experience. Technical SkillsThe ideal candidate should have working knowledge of:
• Excel / Google Sheets
• CSV data handling and transformation




• SQL fundamentals
• Webhooks and integrations
• SaaS configuration concepts
• Browser-based troubleshooting
• Data validation and reconciliation
• CRM and project-management tools You are not expected to code production software, but you should be technically confident enough to investigate problems before escalating them. Preferred QualificationsExperience in any of the following will be an advantage:
• US based B2B or vertical SaaS implementation.
• Multi-location or operational software.
• Customer data migrations.
• SQL-based validation or troubleshooting.
• API-based integrations.
• Payments or transactional systems.
• HubSpot, Jira, Asana, Notion, Monday.com, Intercom, Salesforce, or similar platforms.
• Mentoring junior implementation or onboarding specialists.
• Startup or scale-up environments.
• Pet-care, hospitality, scheduling, POS, healthcare, field-service, or appointment-based businesses. You do not need experience with every tool listed above. Strong ownership, learning ability, customer judgment, and SaaS implementation experience matter most. Good to have
• REST APIs
• JSON
• Relational database concepts
• Understanding of REST APIs, JSON, integrations, and webhooks at a functional level. What We'll EvaluateWe will assess your ability to:
• Discover how a customer's business actually operates.
• Translate requirements into the right SaaS configuration.
• Own implementations from Sales handoff through go-live.
• Work carefully with customer data and prevent avoidable migration errors.
• Lead customer conversations and manage expectations professionally.
• Investigate technical issues before escalating.
• Manage multiple projects without losing track of decisions, risks, deadlines, or dependencies.
• Demonstrate senior-level judgment and ownership. Key Success MeasuresSuccess in this role will be measured through:
• Time to Go-Live — Customers launched within agreed timelines.
• Implementation Accuracy — Low configuration and migration errors after launch.
• Customer Onboarding CSAT — Satisfaction with communication, implementation, and training.
• Go-Live Readiness — Successful completion of configuration, migration, validation, and training.
• Early Customer Adoption — Customers actively using agreed RunLoyal workflows after launch. Additional measures may include migration accuracy, escalation quality, documentation completeness, handoff quality, and implementation backlog. Why Join RunLoyal?
• Own customer implementations from kickoff through successful launch.
• Work directly with US business owners and operational leaders.
• Build expertise across a complex SaaS platform spanning scheduling, payments, memberships, customer operations, reporting, and integrations.
• Work closely with Product, Engineering, QA, Customer Success, and Support.
• Help shape RunLoyal's implementation processes as the company grows.
• Build a career toward roles such as Implementation Lead, Solutions Consultant, Solutions Architect, Implementation Manager, Technical Account Management, or Customer Success Leadership. Our ValuesKindness Trust Fearlessness Discourse, Not Dissonance Understanding, Not Consensus Ownership Curiosity Ready to Own the Customer Journey?If you enjoy understanding businesses, solving complex problems, working directly with customers, managing meaningful SaaS implementations, and growing with a fast-moving product company, we would love to hear from you. And yes—a genuine love for pets is always a plus. ?

📌 Senior Onboarding (Coimbatore)
🏢 RunLoyal: Pet Software
📍 Coimbatore