We are actively hiring for Team Leader Location
- Malad, Mumbai Shifts
- Rotational Shifts (5 days working with 2 rotational week offs) Budget
- Up to 6.5 LPA Max Immediate Joiner preferred Roles and
Responsibilities:
-
• Need 1 year on paper experience as a TL.
• Manage daily operations of the team, ensuring effective handling of customer queries and issues.
• Require someone who knows how NPS and BQM operates
• Oversee shrinkage management to minimize losses and optimize productivity.
• Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
• Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
• Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Interested candidates can connect with
- Simran Rana
- (phone hidden) or can share resume on
[email protected]
📌 Team Lead (Goregaon)
🏢 TP
📍 Goregaon