Job Description

Area Key activities Key Result Areas / Indicators
Customer management
Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results
Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer.
Coordinate with stakeholders to enable continuity of production in special events
Customer satisfaction index and fulfilment of customer
Claim management (301.06)
Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis)
Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain
Customer satisfaction index and fulfilment of customer requirements;
Plant targets

1. Product Audit & QMS (MP 301.09)
2. Ensuring product and process quality as per defined SOP in plant across the shifts, and resources for conducting audits (regular, event based)
3. Prepare team for management reviews (ROIN, BVS-Q, OLR, VBRM, SCIP etc) and audits (PS/QMM, IATF, 2DP and customer/ third party system audits)
4. QMS adherence as per process landscape. No Major NC

Change Management

1. Represent and authorize the quality function during various change management events (QG gates, IPN releases, secure launch, Concession & ECR,



RAS & trial order approval, PSW/FMEA)
2. QMS adherence as per process landscape. No Major NC

Quality improvement

1. Initiating & driving Q improvement projects (HEP, IDC reduction, Shainin, Digitization, SCIP, RPP- cost saving project, Q complaint related) and enable supplier quality improvement projects
2. Customer satisfaction index and fulfilment of customer requirements

Escalation management

1. Asses the various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high risk
2. On time management of crisis / escalations
3. Extended workbench
4. Ensure Product and process quality as per defined SOP at extended workbenches (e.g., QAP, Prebo, Macurex, Uni...)
5. QMS adherence as per process landscape. No Major NC

Budget Management

1. Control annual budget inline with the defined targets related to third party services (containment and analysis).
2. Regularization & approval of PDI & dealer's claim amounts

QMS adherence as per process landscape. No Major NC
People Management

1. Foresee requirement related to Q methods, digital competency requirements based on current and future trends and direct employee capability accordingly. Incl Third party and PDI management.
2. Employee satisfaction

📌 In_RBIN_Sr. Manager_PS/-Bid (Bannikuppe (Bidadi))
🏢 Bosch Group
📍 Bannikuppe (Bidadi)