Job Description

Role overview

You will own the most complex infrastructure and network issues across on-premises, AWS, Azure and hybrid environments, acting as the final technical escalation point before vendors.

Alongside operational ownership, you will play a lead engineering role in a multi-year cyber security uplift programme: rolling out Zscaler SASE (ZIA, ZPA), retiring Always-On VPN, and bringing customer remote access services in line with Zero Trust controls.

Key responsibilities

Senior escalation and technical leadership

- Act as the Level 3 escalation point for Level 1 and Level 2 teams, owning critical incidents, major problems and complex service requests through to resolution.

- Lead technical bridges during major incidents, coordinating engineers, vendors and stakeholders and communicating impact clearly to management.

- Mentor Level 2 engineers, review their fixes and build team capability through documented troubleshooting approaches.

- Set technical standards for network, server and cloud configuration, and review changes raised by other engineers.

📌 Senior Infrastructure & Network Engineer (Bengaluru)
🏢 Version 1
📍 Bengaluru