Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.

Key job responsibilities
Provide technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures

A day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges

About the team
Prime Video Experience Technology supports the backbone of our streaming technology. We're a agile team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.

📌 Live Ops Support Engineer, Prime Video Experience Technology Hyderabad
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad