International Voice Process – Job Description

Role: Customer Support Executive – International Voice

Location: Bangalore
Experience: 0–5 Years (Freshers Welcome)
Shift: Night Shift / Rotational Shift
Work Mode: Work From Office (unless specified by the client)
Salary: As per industry standards
Education: Any Graduate / Undergraduate with relevant experience
Languages: Excellent English communication is mandatory

Key Responsibilities
Handle inbound and outbound calls from international customers.
Provide product/service information in a clear and professional manner.
Resolve customer queries, complaints, and issues efficiently.
Maintain call logs, update CRM systems, and follow quality guidelines.
Achieve daily/weekly call targets and ensure high customer satisfaction.
Escalate complex issues to the concerned team when required.

Skills Required
Excellent verbal communication skills in English.




Good listening, comprehension, and problem-solving skills.
Ability to work in night shifts and rapid-paced settings.
Basic computer knowledge (typing, email, CRM).
Customer-focused and positive attitude.

Additional Requirements
Candidates should be comfortable with US/UK/Australia shift timings.
Immediate joiners preferred.
Prior BPO/Voice process experience is an advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹600,000.00 per year

Perks:
Commuter assistance
Food provided
Health insurance
Paid sick time
Provident Fund

Application Question(s):
What is your Notice Period in Days ?

Experience:
International voice process: 1 year (Required)

Work Location: In person

📌 International Voice Process Bengaluru
🏢 Hustek Business Solutions
📍 Bengaluru