Customer Support & Store Operations Executive

Location: Ernakulam, Kerala
Job Type: Full-time
Experience: 1–2 Years
Salary: Best in the industry / Competitive salary based on experience and skills

Job Summary

We are looking for a responsible and customer-focused Customer Support & Store Operations Executive to handle customer enquiries, order processing, and day-to-day store operations. The ideal candidate should have valuable communication skills, basic computer knowledge, and the ability to manage multiple tasks efficiently.

Key Responsibilities

Customer Support
Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
Assist customers with product, order, payment, delivery, and return-related queries.
Resolve customer complaints professionally and ensure timely follow-up.
Coordinate with internal teams and delivery partners to resolve order-related issues.

Store & Order Operations
Process online and offline customer orders.
Pick, check, pack, and dispatch products accurately.
Maintain stock and inventory records.
Receive and organize products in the store.




Coordinate with courier and shipping partners for order pickups and deliveries.
Ensure proper product handling, packaging, and store organization.

Other Responsibilities
Update customer and order details in the system.
Maintain daily order, stock, and operational records.
Assist with other store and e-commerce activities as required.

Requirements
1–2 years of experience in customer support, store operations, e-commerce, or a similar role.
Positive verbal and written communication skills.
Basic computer knowledge and familiarity with MS Excel/Google Sheets.
Good organizational and time-management skills.
Customer-friendly attitude with problem-solving skills.
Ability to work independently and as part of a team.
Experience in e-commerce order processing or inventory management will be an added advantage.

What We Offer
Competitive, industry-standard salary based on experience and skills.
Chance to work in a growing e-commerce and retail environment.
Learning and growth prospects.

Pay: ₹10,000.00 - ₹17,000.00 per month

Work Location: In person

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