To provide technical support to the service team, solve complex vehicle problems and ensure quality repairs as per Mahindra standards.
Key Responsibilities:
Provide technical guidance and support to technicians for vehicle repairs.
Diagnose and troubleshoot complex vehicle problems.
Support the team in identifying the root cause of repeated vehicle complaints.
Ensure repairs are carried out according to Mahindra service standards.
Assist technicians in handling difficult technical cases.
Coordinate with the Service Manager and Mahindra technical team to resolve technical issues.
Monitor repair quality and ensure vehicles are delivered without unresolved complaints.
Support the team in technical training and knowledge sharing.
Follow up on pending technical cases and ensure timely resolution.
Maintain technical records and reports as required.
Qualification:
Diploma or Degree in Automobile or Mechanical Engineering preferred.
Experience:
Relevant experience in commercial vehicle servicing and technical troubleshooting is preferred.