Job Description – Online Laser Machine Support Executive

Experience: Fresher to 1 Year
Location: Surat, Gujarat
Qualification: Diploma / B.E. in Mechanical, Electrical, Electronics or any relevant technical field

Job Responsibilities:
Provide online technical support to customers operating laser cutting machines.
Assist customers with basic machine troubleshooting through phone calls, WhatsApp and video calls.
Guide customers regarding machine operations, settings and basic maintenance.
Help customers resolve software-related and operational issues.
Coordinate with service engineers for technical problems requiring in office visits.
Maintain records of customer complaints, service requests and resolutions.
Follow up with customers to ensure problems are resolved on time.
Provide basic training and operational guidance to customers.
Coordinate with the technical and service departments for customer support.

Work Location: In person

📌 Laser Machine Operator Surat
🏢 Sparkle Laser Technology
📍 Surat