This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure robust outcomes across the customer lifecycle.

What you will do
Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
Develop a robust understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance
Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest,



and Snapchat
Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals
Represent the voice of the customer internally to help inform sales processes and product development

What we are looking for
Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships
Relevant experience in media/digital agencies is a plus
Robust knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
Ability to work independently, manage priorities, and make sound decisions for your assigned accounts
Ability to explain complex concepts clearly and translate data into practical insights
Willingness to travel for customer meetings, conferences, and industry events when needed

Curious what it’s like to work at Smartly?

📌 Customer Success Manager Bengaluru
🏢 Smartly.io
📍 Bengaluru