Junior Compliance Officer

Location: Kakkanad, Kerala
Experience: 1–2 Years in Financial Sector/BPO/Customer Support
Qualification: Bachelor's / Master's Degree
Salary: ₹25,000–₹30,000/month
Shift: Morning Shift
Fluency in Hindi and English is mandatory.

Requirements
Bachelor's or Master's Degree from a recognized institution.
1–2 years of experience in compliance, call auditing, quality assurance, or customer support.
Fluency in Hindi and English (speaking, listening, and comprehension) is mandatory.
Positive analytical skills and the ability to identify compliance issues.
Experience in Banking, NBFC, Fintech, Financial Services, or BPO is preferred.

Responsibilities
Review and audit customer calls to ensure compliance with company policies and quality standards.
Monitor Hindi customer interactions and identify compliance or service-quality issues.
Maintain audit records,



complaint reports, and corrective action updates.
Prepare daily, weekly, and monthly compliance reports.
Identify recurring issues and recommend process improvements.
Escalate reliable complaints and compliance concerns to the concerned teams.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):
Do you have experience handling customer complaints in the Banking, NBFC, or Financial Services sector?
Are you comfortable auditing Hindi customer calls and communicating effectively in English?

Experience:
BPO/Customer support/banking : 2 years (Required)

Language:
English (Required)
Hindi (Required)

License/Certification:
Graduation (Required)

Work Location: In person

📌 Junior Compliance Officer Kochi
🏢 NSK Logistics
📍 Kochi