.Key Roles & Responsibilities :

A. Customer Calling
Make daily outbound calls to current and existing customers.
Contact customers from enquiries, walk-ins, website, WhatsApp and social media leads.
Explain jewellery products, offers, schemes and showroom services.
Understand customer requirements, budget and purchase plans.
Invite customers to visit the showroom.

B. Lead Follow-up
Follow up with all enquiries regularly.
Contact customers who visited but did not purchase.
Follow up on quotations and product enquiries.
Give priority to bridal, bulk and high-value customers.
Maintain proper follow-up schedules.
Convert interested leads into showroom appointments.

C. Customer Relationship
Maintain good communication with customers.
Make post-purchase thank-you calls.




Inform customers about order readiness, repairs and collections.
Contact existing customers for current offers and recent collections.
Maintain long-term customer relationships.

D. Lead Management
Maintain complete customer details:
Customer Name
Mobile Number
Product Requirement
Budget
Enquiry Source
Follow-up Date
Customer Status – Hot / Warm / Cold
Appointment Date
Showroom Visit
Sales Conversion
Reason for No Purchase

cell : +91-XXXXXXXXXX

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Telecalling Madurai (India)
🏢 madhavan jewellery
📍 India