Department: Reservations
Reports To: General Manager

Job Summary

The Reservation Manager is responsible for managing all room reservations, handling guest inquiries, maximizing room occupancy and ensuring excellent customer service.

Key Responsibilities
Manage all room bookings, cancellations and reservation amendments.
Handle guest inquiries through phone, email, website and online travel agencies.
Ensure accurate room availability and rate updates.
Coordinate with the Front Office, Housekeeping and Sales departments.
Monitor room occupancy and reservation reports.
Promote resort facilities, room packages and special offers.
Maintain positive relationships with travel agents and tour operators.
Supervise and guide the reservations team.
Ensure timely communication and follow-up with guests.




Resolve reservation-related complaints professionally.

Qualifications and Skills
Diploma or degree in Hotel Management or a related field.
Previous experience in hotel or resort reservations.
Valuable communication and customer service skills.
Knowledge of reservation systems and online booking platforms.
Valuable computer skills and attention to detail.
Strong organizational and team management skills.

Key Objective

To manage reservations efficiently, increase room occupancy and revenue and ensure guest satisfaction.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Reservation Manager Kumarakom
🏢 Rhythm Kumarakom
📍 Kumarakom