MHC/29360
Front Office
Noida 128 - Max Super Speciality Hospital
Posted On 26 Oct 2026
End Date 09 Nov 2026
Required Experience2 - 4 years

Basic Section

Basic Section

No. Of Openings1

DesignationPatient Care Coordinator - Level 1

Employee CategoryFront Office

Closing Date 09 Nov 2026

Skills

Skill

Required Qualification

Bachelor's Degree

Job Description

Core Responsibilities
To lead by example in exhibiting high levels of service orientation and proactive customer handling.
To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
Ability to handle Patients and attendants at Hospitals
To ensure accurate and timely registrations.
To be Customer centric in approach.
Ability to evaluate and analyze Customer preference and feedback also guide efforts towards enhanced customer experience.
To follow Cash / Credit / Corporate billing / discount, instructions and handle hospital information system efficiently.
Ability to communicate with both Internal & External customers.
To effectively utilize Hospital Information System, EPABX system and other software provided.
To be well groomed, punctual & adhere to company policies and practices.




To have complete orientation of QMS and EMS system of Hospital.
To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
To comply with patient safety policy.
To ensure protected utilization of equipment and proper waste disposal system.

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IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables
Drive recent initiatives for betterment of processes.
Ensure training of staff.
Minimum errors in the job.

V. JOB REQUIREMENTS

Minimum Qualifications

Graduate / Post Graduate

Experience

1 to 5 years, preferably service industry / healthcare experience

Behavioural Skills
Excellent Communication & Interpersonal skills.
Pro-activeness.
Self-motivated.
Keen listener
Team Player
Sevabhav
Versatile and adaptive to challenges and situations
Soft spoken

Technical Skills
Training Skills
Service Excellence

Language Skills

English, Hindi, Punjabi

VI. KEY INTERACTIONS

Key Internal Contacts

Key External Contacts
Internal Employees
Inpatient / Outpatient customers (Face-to-Face and Telephonic)

📌 Patient Care Cordinator Mhc/29360 Noida
🏢 Max Healthcare
📍 Noida