Job Summary:

Responsible for managing post-handover client requirements, maintenance requests, complaints, and repair work. Ensure timely resolution of client issues and maintain valuable relationships with clients after project completion.

Key Responsibilities:
Handle client complaints and service requests after project handover.
Coordinate with clients regarding maintenance, repairs, and pending issues.
Arrange site visits for inspection and identify maintenance requirements.
Coordinate with site supervisors, technicians, vendors, and contractors for rectification work.
Ensure timely resolution of complaints and service requests.
Maintain records of all service requests, complaints, and closure reports.
Follow up with clients to confirm satisfactory completion of work.
Coordinate warranty-related issues and ensure work is completed within the warranty period.
Prepare maintenance schedules and track pending service requests.




Coordinate with the Projects and Purchase Departments for materials and manpower requirements.
Maintain project-wise after-sales service records.
Escalate major technical issues or unresolved complaints to the reporting manager.

Required Skills:
Knowledge of interior fit-out and maintenance work.
Positive communication and client-handling skills.
Vendor and contractor coordination.
Problem-solving and follow-up skills.
Basic knowledge of Excel and reporting.

Qualification: Diploma / B.Tech in Civil Engineering or relevant field.

Experience: 2–4 years in interior fit-out, maintenance, or after-sales services.

Reporting To: Head of Projects / Operations Head.

Pay: From ₹30,000.00 per month

Work Location: In person

📌 After Sales Service & Maintenance Sultanpur (India)
🏢 Geographic Interiors
📍 India