Customer Consultation: Welcome customers, listen to their vehicle concerns, and help identify necessary maintenance or repairs.
Vehicle Inspection: Conduct preliminary walk-arounds to note existing damages, document accessories, check fuel levels, and record vehicle history.
Estimate & Job Card Creation: Prepare detailed repair orders (job cards). Calculate costs for parts and labor, check warranty coverages, and get customer approval before work begins.
Workshop Coordination: Relay instructions clearly to technicians, monitor the progress of repairs, and track turnaround time.
Status Updates: Communicate proactively with customers via phone or messaging apps to update them on service progress or to request approval for additional, unforeseen repairs.
Vehicle Delivery: Explain the billed services, completed repairs, and maintenance recommendations to the customer.
Sales & Up-selling: Promote value-added services, preventive maintenance, extended warranties,



and genuine accessories.

Key Qualifications & Skills
Technical Knowledge: A solid understanding of automotive systems, parts, and repair processes to translate complex technician jargon for customers.
Customer Service & Communication: Qualified, empathetic, and persuasive communication skills to build trust and resolve customer complaints.
Organization & Multitasking: Ability to handle high volumes of customers, manage multiple job cards simultaneously, and meet strict deadlines.
Computer Skills: Proficiency in Dealer Management Systems (DMS) or CRM software for billing, scheduling, and tracking service records.

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Adaptable schedule
Provident Fund

Work Location: In person

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