A W R E L L Z

We're Hiring: Clinic Wellness Counselor

Company Name: Awrellz

Position: Clinic Wellness Counselor

Department: Client Relations & Wellness Counseling

Job Type: Full-Time

About the Role

Awrellz is looking for a confident, enthusiastic, and client-focused Clinic Wellness Counselor who can guide clients through our wellness services, understand their individual needs, explain treatment plans, and deliver an exceptional client experience. The ideal candidate should possess excellent communication and counseling skills, a professional approach to client handling, and the ability to build trust while recommending suitable wellness services. The role requires a combination of client counseling, relationship management, appointment coordination, and ethical sales skills.

If you are passionate about wellness, enjoy interacting with people, and thrive in a performance-driven environment, we would love to hear from you.

Key Responsibilities

1. Client Counseling & Guidance

- Understand clients' concerns, expectations, and wellness goals through effective communication.
- Explain available clinic services, wellness programs, treatment procedures, and packages in a clear and qualified manner.
- Guide clients toward suitable services based on their needs and approved clinical recommendations.
- Build client confidence by providing accurate information and maintaining a supportive, patient-focused approach.

2. Client Conversion & Business Development

- Handle walk-in clients, incoming inquiries, and prospective client leads.
- Convert qualified inquiries into consultations, appointments, and service bookings through effective counseling.
- Explain service packages, pricing, offers, and payment options transparently.
- Work toward assigned counseling, conversion, and revenue targets while maintaining ethical sales practices.
- Identify opportunities to improve client engagement, retention, and repeat bookings.

3.



Client Follow-Ups & Relationship Management

- Conduct timely follow-ups through phone calls, WhatsApp, and other approved communication channels.
- Maintain regular communication with clients regarding appointments, consultations, and service schedules.
- Encourage client engagement and continuity of care through professional follow-up practices.
- Address client concerns promptly and escalate clinical or complex issues to the appropriate team.

4. Documentation & Record Management

- Maintain accurate client records, counseling notes, inquiry details, appointment schedules, and follow-up reports.
- Update client information and lead status in the CRM or other designated systems.
- Track inquiries, conversions, pending follow-ups, and appointment confirmations.
- Prepare routine reports as required by the reporting manager.

5. Team Coordination & Clinic Operations

- Coordinate with doctors, therapists, reception staff, and management to ensure a smooth client journey.
- Ensure clients receive timely information and appropriate assistance throughout their clinic experience.
- Support daily counseling and client management activities.
- Follow company policies, service protocols, confidentiality requirements, and professional standards.

Skills & Qualifications Required

- Excellent verbal communication and interpersonal skills.
- Strong counseling, persuasion, negotiation, and client-handling abilities.
- Ability to understand client needs and build long-term relationships.




- Good problem-solving skills and the ability to handle challenging situations calmly.
- Basic computer proficiency, including MS Office and Excel.
- Familiarity with CRM software, lead management, and follow-up systems is an advantage.
- Strong organizational skills and attention to detail.
- Professional appearance, a positive attitude, and a client-first mindset.
- Ability to work independently and collaborate effectively with a team.
- Comfortable working in a target-oriented environment.
- Interest in wellness, skincare, beauty, healthcare, or customer relationship management is preferred.

Preferred Candidate Profile

We are looking for someone who is:
- Confident: Communicates effectively and handles client interactions professionally.
- Empathetic: Listens carefully and understands clients' concerns.
- Results-Oriented: Works consistently toward counseling, conversion, and service targets.
- Organized: Manages client records and follow-ups efficiently.
- Professional: Maintains confidentiality and follows ethical counseling practices.
- Proactive: Takes initiative to improve client engagement and service quality.

Candidates with experience in wellness clinics, skincare clinics, aesthetic centers, healthcare services, hospitality, or customer relationship management will be preferred.

What We Expect From You

At Awrellz, the Clinic Wellness Counselor plays an important role in creating a positive client experience and supporting business growth. We expect the candidate to balance effective counseling with ethical recommendations, strong follow-up practices, and a commitment to client satisfaction. Join Awrellz and become part of a team dedicated to client care, wellness, and service excellence.

Interested candidates can share their updated resume with the recruitment team.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Wellness counsellor (Ludhiana)
🏢 Awrellz
📍 Ludhiana