Role & responsibilities

- Inbound Communication: Handle high volumes of phone calls, live chats, and emails from customers.
- Problem Resolution: Investigate and resolve customer complaints, process returns, issue refunds, or adjust customer accounts.
- Product & Service Guidance: Provide accurate details on company offerings, pricing, and policies.
- Order Processing: Assist customers with placing orders, tracking shipments, and modifying account settings.
- Escalations: Identify complex or specialized issues and route them to the appropriate department or supervisor.
- Record Keeping: Log detailed notes and interaction histories into a Customer Relationship Management (CRM).

Preferred candidate profile Undergraduate/ Graduate- Any Graduation

Fluent in English+ Telugu

Job Location : Chennai (Kovilambakkam)

Day Shift: 9.30AM-6.30PM

Fixed Week Off: Sunday

Salary :17000 TH to 21000TH +ESIC+PF+ Incentives

Contact HR: (phone hidden)

📌 Walk-in || Telugu Voice Process Inbound (Chennai)
🏢 1POINT1
📍 Chennai