Were Hiring: Technical Support Engineer (Graduate Engineering Trainee)

Location: Mangalore

Shift: 9-hour rotational shifts

(shift changes every month)

Interview Mode : Face To Face

Availability : Immediate joining

Role Highlights:

Work on website management, hosting, domains, and networking protocols

Troubleshoot website, email, and DNS-related issues

Interact with international customers through live chat support

Learn technologies like HTML, WordPress, MySQL, PHP, cPanel, WHM, FTP, SMTP, DNS, and more

Opportunity to grow in a fast-paced and supportive workplace

Eligibility:

BE / BTech / MCA / MTech / BCA / BSc Computers / MSc Computers / BCom with Computers

Skills Were Looking For

Strong communication and typing skills

Critical thinking and troubleshooting mindset

Ability to multitask and handle multiple chats

Quick learner with a positive attitude

Passion for customer service and technology

Key Responsibilities:

Website Management:

- Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP.




- Work with web hosting tools such as cPanel and WHM for website management.

Domain and Email Handling:

- Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands.
- Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues.

Network Protocols:

- Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert.

Customer Interaction:

- Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues.
- Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge.

Troubleshooting & Problem Solving:

- Develop and apply strong troubleshooting skills to resolve technical issues efficiently.

Interested candidates can share their resumes at: [email protected] And directly walk-in for the interview

Monday to Friday

10:00 AM 3:00 PM

📌 Walk-in || Technical Support Engineer (Mangalore)
🏢 GlowTouch
📍 Mangalore