Key Responsibilities

Make outbound calls to healthcare providers and insurers to follow up on claims and payments.

Investigate and resolve issues with denied or underpaid claims.

Maintain accurate records of all communications and transactions.

Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.

Update account-wise customer interactions daily.

Achieve critical performance targets.

Ensure efficiency in line with performance targets and process guidelines.

Identify problems and document business requirements using industry knowledge and tools.

Follow client process workflows and HCL policy guidelines.

Skill Requirements

Strong verbal and written communication skills

Focus on delivering a positive customer experience

Should possess active listening skills

Positive data entry & typing skills

Ability to multitask.

Ability to contribute to the process through improvement ideas.

Analytical and problem-solving skills on the process.

To use sound judgment and take decisions.

📌 Walk-in || Process Associate (Lucknow)
🏢 HCLTech
📍 Lucknow