Job highlights

- 6-12 months experience in International Customer Service Voice and Collections with strong English verbal skills and flexibility for night shifts
- Handle inbound and outbound international calls, coordinate with operations, and meet KPIs
- 100% work from office

Greetings from Mphasis!! We have a Walk in drive scheduled on 3rd Nov 26 in Bangalore Location for Customer Support Officer role. (International Voice Process)

Interview Location: Mphasis, Tower-F, 4th Floor, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059

Work Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048

Time - 11:00am - 1:30pm IMMEDIATE JOINERS ONLY Must have original soft copy of all the education and work-related documents without any issues.

Job Summary

- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met

Skills required:

- Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls,



whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Versatile to work in rotational and night shift.
- 100% WORK FROM OFFICE

Years of experience needed 6 to 12 months in International Customer Service Voice and Collections We have a Walk in drive scheduled on 3rd Nov 26 in Bangalore Location for Customer Support Officer role. (International Voice Process)

Interview Location: Mphasis, Tower-F, 4th Floor, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059

Work Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048 Time - 11:00am - 1:30pm

IMMEDIATE JOINERS ONLY

Must have original soft copy of all the education and work-related documents without any issues.

--- Please make sure to carry your hard copy resume and Aadhar card original ---

📌 Walk-in || Mphasis Walk-In! International Voice - 3rd Nov in Bangalore (Bengaluru)
🏢 Mphasis
📍 Bengaluru