Role Endpoint Support

- Diagnose and resolve hardware and software issues on desktops, laptops, printers and mobile devices.
- Install, configure, and maintain endpoint devices and peripherals.
- Ensure proper functionality of operating systems and applications on endpoints.

Technical Troubleshooting

- Respond to user-reported issues and troubleshoot problems remotely or on-site.
- Identify and resolve connectivity, network, and system-related issues.
- Collaborate with other IT teams to escalate and resolve complex technical problems.

User Assistance

- Provide timely and effective technical support to end-users onsite, via phone, email, or remote assistance tools.
- Educate users on best practices for software and hardware usage.
- Create and maintain user documentation for common issues and resolutions.

Incident Management

- Document all support interactions, including details of issues and solutions provided.
- Prioritize and manage service requests and incidents based on severity and impact.
- Escalate unresolved issues to higher-level support or relevant teams/Vendors.

Endpoint Security





- Implement and enforce security protocols for endpoint devices.
- Collaborate with the security team to ensure compliance with security policies and procedures.
- Stay updated on the latest security threats and implement measures to protect endpoints.

Software Updates and Patch Management:
- Coordinate and execute software updates and patches on endpoint devices.
- Ensure all endpoint systems are up-to-date with the latest security and feature updates.

Qualifications and Skills: Diploma/Any Graduate/Under Graduate with Any Certification in networking or hardware. Knowledge in IT support, with a focus on endpoint devices. Knowledge of operating systems (Windows, macOS, Linux) and common business applications.

Familiarity with endpoint security solutions and best practices. Good problem-solving and communication skills. Ability to work independently and collaboratively in a team setting. Relevant certifications (e.g., Hardware/Networking, Microsoft Certified Desktop Support Technician) are a plus.

📌 Walk-in || Infrastructure Engineer (Mumbai)
🏢 SBFC Finance
📍 Mumbai