Main Responsibilities

- Encourages collaboration between departments to contribute to the business strategy

- Ensures training activities are updated and performed in a timely manner

- Adopts and drives global standards for training

- Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc)

- Manages client relations to align training standards

- Supports the development of effective and timely analytics to our operations team

- Plans development and engagement activities for the team

- Coordinates with Workforce in the scheduling of new hire classes and cross-training

- Coordinates the best use of their resources for LS and CE to support the operations

- Coordinates and communicate with recruitment to ensure profiles are updated

- Owns Training Attrition by creating and executing action plans

- Drives new hire and recurrent training effectiveness results

- Coordinates with internal and external stakeholders to understand the training requirements and create training strategies accordingly

- Owns new hire throughput and speed to proficiency

Qualifications

- Strong leadership & management





- Creativity and innovation

- Presentation skills

- Analytical skills

- Organizational skills

- Effective Decision-making & problem-solving

- Results-oriented and have the ability to report them

- Ability to work with teams across multiple regions

Knowledge

- English - B2 or above:
- Required

- Oral and written comprehension

- Appropriate use of language

- Solid verbal and written communication skills

- Intermediate to advanced level experience with MS Office applications, including budget

management & reporting

- Brilliant Coaching or other coaching methodologies

- Feedback, learning and development techniques

- Customer excellence & quality knowledge

Eligibility Criteria

- Must be at a Sr.Team Leader Level position for at least 6 months

- Bachelor's degree in any field.

- Experience leading small to medium group of team members - Required

- Meeting or exceeding all metrics in your current role for the last 3 months

- Availability to work on site

📌 Walk-In II 5th NovII Training Manager (Noida)
🏢 TELUS Digital
📍 Noida