Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Job Responsibilities:
- Handle customer queries from international clients through inbound and outbound calls.
- Provide customer support through emails and chat whenever required.
- Resolve customer complaints, queries, and service-related issues professionally.
- Maintain good communication and build positive customer relationships.
- Understand customer requirements and provide appropriate solutions.
- Maintain accurate customer records and update information in the system.
- Follow company policies, quality standards, and service-level agreements (SLAs).
- Achieve daily and monthly performance targets.
Job Requirements:
- Good English communication skills.
- Basic computer knowledge and typing skills.
- Ability to handle international customers.
- Positive problem-solving and customer-handling skills.
- Freshers and experienced candidates can apply (depending on company requirements).
Shift & Work Conditions:
- International Semi-Voice Support Process.
- Rotational Night Shifts.
- Rotational Weekly Offs.
- 5 Days Working .
- Work from Office.
- Two-way cab facility (chargeable).
Key Skills:
- English Communication
- Customer Service
- Email & Chat Support
- Voice Process
- Problem-Solving
- MS Office & Computer Knowledge
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.