Job Description – Customer Care Executive (Gym Equipment)

Company: Energie Fitness

Job Responsibilities:
Handle customer complaints related to gym equipment and ensure timely resolution.
Coordinate with service technicians for complaint visits and repairs.
Follow up with customers until complaints are successfully resolved.
Plan and manage technicians' daily service routes and schedules.
Maintain records of complaints, service visits, and pending cases.
Have knowledge of gym equipment spare parts, their availability, and requirements.
Coordinate with the spare parts and warehouse teams for timely arrangements.
Provide regular updates to customers regarding service status.
Ensure customer satisfaction through proper complaint management.

Required Skills:
Valuable communication and coordination skills.
Basic technical knowledge of gym equipment.
Knowledge of gym equipment spare parts.
Ability to manage technicians and service routes.
Problem-solving and follow-up skills.
Experience in customer care/service coordination will be preferred.

share your cv

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Gym Equipment Service Coordinator Delhi
🏢 Energie Fitness
📍 Delhi