Work location ; kannammoola near medical college Trivandrum
Customer Experience & Relationship Management
Act as the primary project contact for customers after order confirmation.
Understand customer requirements, expectations, and concerns clearly.
Maintain regular communication with customers regarding project progress.
Provide timely updates on material availability, installation schedules, and completion status.
Handle customer complaints professionally and ensure quick resolution.
Ensure customers receive a smooth and hassle-free work experience.
Conduct regular customer follow-ups and work completion.
Collect customer feedback after work completion.
Maintain a qualified and positive relationship with customers for future business and referrals.
Team Coordination
Coordinate with Sales Executives, Sales Managers, Measurement Team, Installation Team, Warehouse, Accounts, and Management.
Conduct regular project status reviews with concerned employees.
Provide clear instructions to site teams.
Monitor attendance, productivity, discipline, and work quality of installation teams.
Resolve coordination issues between departments.
Ensure all work is completed according to the approved requirement.
Conduct a final site inspection.
Resolve pending defects or customer concerns before handover.




Obtain customer confirmation/feedback after completion.
Ensure the site is clean and ready for customer use.
Coordinate collection/payment follow-up with the concerned team where required.

Customer-Focused Performance Expectations

The Project Manager must ensure:

Customer Requirement → Proper Planning → Timely Execution → Quality Installation → Regular Communication → Complaint Resolution → Final Inspection → Customer Satisfaction

The Project Manager should never allow a customer to remain without an update regarding an key project issue.

Required Skills
Strong project management and coordination skills.
Excellent customer relationship skills.
Positive communication and negotiation skills.
Problem-solving ability.
Leadership and team-management skills.
Ability to handle multiple projects simultaneously.
Good knowledge of interior products and flooring is preferred.
Ability to understand drawings, measurements, quotations, and project requirements.
Good time-management skills.
Ability to work under pressure and meet deadlines.
Basic knowledge of MS Excel, Word, WhatsApp, email, and project reporting.

Pay: ₹15,377.06 - ₹25,000.00 per month

Work Location: In person

📌 Operations Manager Thiruvananthapuram
🏢 Zebra Line Interior Solutions
📍 Thiruvananthapuram