• Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline; postgraduate qualification or relevant finance certification is desirable.
• 5–8 years of relevant O2C experience, including substantial exposure to Collections, disputes, customer-account support or AR operations.
• Demonstrated experience in complex-case review, controls, quality analysis, root-cause analysis, process documentation and stakeholder management.
• Working knowledge of SAP and O2C workflow / reporting tools; familiarity with Sonar, iRecon, GMACC, Tableau, Webex or customer portals is advantageous.
• Solid analytical, coaching, facilitation, written and verbal communication skills.
• Ability to balance service delivery, controls and customer experience and to distinguish operational ownership from Apple-retained approvals and judgements.